Returns
- My card has expired, how will I receive my refund?
- How do I arrange a collection with DHL or find my local DHL drop off point?
- How do I create an international returns label?
- Can I return a sale item?
- Am I able to return a purchase made in a boutique to your warehouse?
- Am I able to return a purchase made in a boutique store to my local department store concession?
- I’ve used a gift card for my order, how will I be refunded?
- I’ve received my refund notification email but can’t see the funds, how long will this take?
- Am I able to exchange an item I have ordered for another size or colour?
- I no longer have my returns form, can I still send back my order?
- Can I return more than one order in the same parcel?
- Do I need to return an order in the original packaging?
- Once I’ve returned an item, when do I get my refund?
- I’ve misplaced my UK Freepost returns labels, can you help?
- How do I return an item I’ve ordered? Do I have to pay a postage charge?
- What is your returns policy? Which items are non-returnable?